Video: How To Win An Argument - SAVVY INTRAPRENEUR

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Video: How To Win An Argument

1 week after starting a very lucrative technology consulting assignment at JP Morgan Chase, I was thrown into the lion's den. The managing director of my team started me off with a huge task. He wanted me to get another operations group to take certain responsibilities off our group's plate. He mentioned it was an ongoing feud, in which the operations group refused to help us. I knew there was a lot at stake, especially for me. My assignment continuing was now to rest on negotiating a settlement. And here I thought I was hired to resolve technical problems with computer servers. I thought to myself "I didn't sign up for this". I was annoyed with the Director for giving me this task. I didn't even know the people in this problem group. They didn't know me either. This was a tactical advantage, I realized just before meeting with this group. We had no history with each other. So no one knew what to expect. (continued below video). Video by Alexander Sandalis provides a powerful learning experience from Dale Carnegie 's book How Win Friends & Influence People.
I entered the meeting room by myself with 6 people from the operations group obviously ready to rip me to shreds. After brief introductions, the lead person, named Dedra, began going through a laundry list of tasks they already told my director they would not do. After she finished, I thought to myself for what seemed like an eternity. In reality, I only paused for a few seconds and said: "now that we agree on what your operations will not do, what are you willing to do?” Dead silence, some people scratching their head and dumbfounded looks exchanged among the group. They were disarmed, because they weren't expecting me to be agreeable to their demands. By the time the meeting was finished, they had agreed to all the tasks, my director previously couldn't get them to take on. He was floored when I reported back to him. He just couldn’t believe I accomplished in one meeting, what no one else in his group was able to do for months. 2 books I had read a few years before called "Skill with People" by Les Giblin and "How to Win Friends and Influence People In The Digital Age" by Dale Carnegie had saved the day for me. I gained big respect from everyone in my group and began an excellent daily working relationship with the operations team. That crucial 1st week engagement established my "people skills" reputation which positioned me to stay on that technology consulting assignment for 2 years at JP Morgan Chase. Bottom line: Any argument can be more easily resolved by listening first, then agreeing with a person. From there, negotiating your point of view is much easier. Click here to schedule a 15 minute call with Carl
Other articles by Carl E. Reid at Do You Have Rainmaker Complex Syndrome? 10 Powerful Linkedin Networking Tips (Part I) 10 Fearless Strategies To Pay For College and Graduate Debt Free 10 Powerful Networking Tips Using Evernote

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